Refund policy

STYLE AROMATHERAPY hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. To make things easy  we are laying out our cancellation and return policy to take care of your hassles.

Order has not been shipped yet:

Incase you need to cancel or modify the order just placed, Send us an email immediately once the order is placed at support@stylearoma.in

NOTE : Any order which has not been shipped can be cancelled and refunded. The amount will be refunded to the original source of payment.

NO REFUND, NO RETURNS:
Personal care products once ordered and dispatched will not be refunded under any circumstances.

 

Damages during Transition, Order was damaged when received: 

If goods are received in defective or damaged condition, the customer needs to immediately contact us through email or phone our customer care for such concerns. Customers have a window of 24 hours to contact. After that, such queries will not be entertained.

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or refund your order under such circumstances. We would request you to let us know of the damage along with images so that we can make sure the same is not repeated with any other customer.

Customers with a proper invoice that matches our record will be eligible for return consideration.

 

Procedure –

  1. Contact us at support@stylearoma.in or call us at 01147320122.

  2. We need 2 working days to understand the case and initiate the process of recall of the product to initiate the refund or return.

  3. Normally, our courier company will take 3 working days to collect the parcel from your place.

  4. Goods will reach us in 5-7 working days depending upon the location of your address.

  5. Once goods are received, we will take 2 working days to arrive at a decision.

 

Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will ship the right items to you and collect the incorrect items from you at your convenience.

 

Please Note: We do not Offer Product Returns once the product has been opened.

 

Refund process & duration after confirmation.

In case of refunds which are approved by us after the product recall , the amount paid by you will get refunded using mode of payment within 10 -12 working days. It can take some time for your bank or credit card company to process and post the refund too which is beyond our control. If a refund via payment gateway is not possible, our customer team will contact you to share NEFT / RTGS details in order to transfer the money.

 

Grievance Redressal
Redressal Mechanism: Any complaints, abuse, or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below in writing or through email signed with the electronic signature to.

Mr. Vicky Modi (Grievance Officer)

Madhuvan Merchandise Pvt Ltd

1002, NDM – 1, B – Block, 10th Floor

Netaji Subhash Place

New Delhi – 110034

Ph +91-11-47320122